Svip2 Terms and Conditions — Complete Platform Usage Guide

01 Acceptance of Terms of Use

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User") and svip2 ("Platform", "We"). These Terms govern your use of the svip2.vin website, the svip2 mobile app, and all services provided through our platform.

Continued use of the svip2 platform after any amendments to these Terms are published means you accept those amendments. It is your responsibility to review these Terms from time to time to ensure you are always aware of the latest version in effect.

These Terms should be read together with Privacy Policy and Responsible Gaming Policy svip2, both of which form part of the overall agreement between you and our platform.

02 Account Registration Eligibility

To register and use the svip2 platform, you must meet the following eligibility requirements at all times:

• Aged 18 years and above on the date of registration.
• Be a legally competent individual with the capacity to enter into a binding agreement.
• Not prohibited by local laws or regulations from using online gambling services.
• Not a citizen or resident of a jurisdiction where online gambling is strictly prohibited.
• Register one account only — holding multiple accounts under a single individual is strictly prohibited.

Svip2 reserves the right to reject registration applications or close existing accounts without any obligation to provide reasons if there are reasonable grounds to believe that the eligibility requirements have not been met.

03 Account Registration & KYC Verification

3.1 Registration Information

During registration, you are required to provide accurate, complete, and current information. This includes your full name, identity card number, date of birth, phone number, and a valid email address. You are fully responsible for the accuracy of the information provided.

Svip2 will not be liable for any losses or issues arising from inaccurate or incomplete information you provide during or after registration.

3.2 Identity Verification Process (KYC)

To comply with security standards and anti-money laundering policies, svip2 conducts an identity verification ("KYC") process that must be completed before deposit and withdrawal functions can be fully accessed. The required documents are as follows:

• A copy of your Malaysian identity card (MyKad) — front and back.
• Proof of current address (utility bill or bank statement within the last 3 months).
• A selfie holding your identity document for facial verification.

The KYC review process is typically completed within 1 to 3 business days. svip2 reserves the right to request additional documents if required for more thorough verification.

3.3 Password Security

You are solely responsible for keeping your account password confidential. Do not share your login details with anyone. svip2 will never ask for your password via email, live chat, or any other channel. If you suspect unauthorised access to your account, contact our support team immediately.

04 Deposits & Withdrawals

4.1 Deposit Methods

Svip2 accepts deposits via a variety of supported payment methods for the convenience of Malaysia users, including local bank transfers, e-wallets (Touch 'n Go, Boost, GrabPay), and other digital payment methods. All deposits are processed in Malaysian Ringgit (MYR).

The minimum deposit is as specified in the deposit section of the platform and may vary depending on the payment method selected. No additional fees are charged on standard deposits; however, some payment providers may apply their own processing charges.

4.2 Withdrawal Process

Withdrawal requests will be processed within the stipulated timeframe depending on the chosen withdrawal method and your account's KYC verification status. Withdrawals may only be made to a bank account or e-wallet registered under the same name as the svip2 account — withdrawals to third-party accounts are not permitted under any circumstances.

4.3 Withdrawal Review

Svip2 reserves the right to delay or withhold withdrawals for security review purposes if there is suspicious activity or activity inconsistent with normal usage patterns. In such cases, our team will contact you to request additional verification before the withdrawal is approved.

05 Bonuses, Promotions & Wagering Requirements

5.1 Bonus Offers

Svip2 offers a variety of bonuses to members from time to time, including welcome bonuses, deposit bonuses, cashback, and special promotions for festive occasions. Each bonus offered is subject to its own terms and wagering requirements, which will be clearly stated in the relevant promotion's terms.

5.2 Bonus Wagering Requirements

Bonuses credited to your account must meet the wagering requirements before any withdrawal can be made. Wagering requirements refer to the total amount you need to wager using bonus funds before they are converted to withdrawable cash. For example, a RM100 bonus with a 20x wagering requirement means you must place bets totalling RM2,000 before withdrawals from the bonus balance are permitted.

• The bonus validity period will be stated in each promotional offer.
• Bonuses that expire before wagering requirements are met will be automatically forfeited.
• Only one bonus may be active at a time unless otherwise stated.
• Svip2 reserves the right to void bonuses in the event of any abuse or system manipulation.

5.3 Bonus Abuse Policy

Any attempt to abuse the bonus system — including but not limited to registering multiple accounts to claim bonuses repeatedly, using automated software, or employing wagering strategies designed to meet wagering requirements without genuine risk — will result in immediate bonus forfeiture and possible permanent account closure.

06 User Responsibilities

As a svip2 user, you agree to comply with all of the following responsibilities at all times while using the platform:

• Provide accurate and truthful information during registration and throughout the period of use.
• Do not share your account or allow others to use it.
• Notify svip2 immediately if you suspect unauthorized access to your account.
• Play responsibly and set personal limits that suit your financial means.
• Do not use the platform for any illegal activities, including money laundering.
• Do not use third-party software, bots, or automated tools to gain an unfair advantage in games.
• Respect other users and svip2 staff in all interactions on the platform.

Failure to comply with the above responsibilities may result in action being taken against your account, including an official warning, temporary suspension, or permanent closure depending on the severity of the violation.

07 Prohibitions & Restricted Activities

The following activities are strictly prohibited on the svip2 platform and may result in immediate account closure without refund of any balance:

• Registering more than one account under the same name or identical information.
• Using another person's credit card or payment method without valid authorization.
• Conducting any transaction related to money laundering or terrorism financing.
• Exploiting software bugs, system vulnerabilities, or technical errors on the platform for personal gain.
• Introducing malware, viruses, or malicious code into the svip2 system.
• Threatening, harassing, or obstructing svip2 support staff from carrying out their duties.
• Selling, transferring, or pledging a svip2 account to a third party.

08 Account Suspension & Closure

8.1 Closure by User

You may close your svip2 account at any time by contacting our support team. Prior to closure, all cash balances (excluding bonuses that have not met wagering requirements) will be returned to you via the same payment method used for your last deposit.

8.2 Closure by svip2

Svip2 reserves the right to suspend or close your account with or without prior notice under the following circumstances:

• Violation of any section of these Terms and Conditions.
• Submission of inaccurate or false information during registration or KYC.
• Confirmed fraudulent activity or attempts to manipulate the system.
• Requests from the relevant legal authorities.
• Account inactivity for 12 consecutive months with no transactions.

In cases of closure due to policy violations, svip2 reserves the right to withhold account balances pending completion of an internal investigation. svip2's decision in such matters is final.

09 Liability Limits & Disclaimers

Svip2 provides its platform and services on an "as is" basis. To the extent permitted by applicable law, svip2 makes no warranties — express or implied — regarding the continuous availability, accuracy, or suitability of the platform for any particular purpose.

Svip2 will not be liable for:

• Platform disruption or unavailability caused by maintenance, technical failure, or events beyond our control (force majeure).
• Any financial losses incurred as a result of the user's own betting decisions.
• Losses arising from unauthorized access to your account due to the user's negligence in safeguarding their password.
• Delays in transaction processing caused by third parties such as banks or e-wallet providers.

Under any circumstances, svip2's maximum liability to any user shall not exceed the net deposit amount made by that user in the 30 days preceding the relevant claim.

10 Amendments to Terms and Conditions

Svip2 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time without prior notice. Amendments will take effect immediately upon publication on the svip2.vin website with the new update date.

We will endeavour to notify users of significant amendments via in-platform notifications or email to the registered address. However, it is your responsibility to review these Terms periodically. Continued use of the platform after amendments are published constitutes your acceptance of all such changes.

11 Applicable Law & Dispute Resolution

These Terms and Conditions are governed and interpreted in accordance with applicable law. Any dispute arising in connection with these Terms or the use of the svip2 platform shall first be resolved through direct negotiation with the svip2 support team.

If a dispute cannot be resolved through negotiation within 30 days from the date it was first raised in writing, both parties agree to refer the dispute to binding arbitration. The arbitration decision shall be final and binding on both parties.

If any provision of these Terms is found to be invalid or unenforceable by a competent authority, that provision shall be severed from these Terms and all remaining provisions shall continue in full force and effect.